Frequently Asked Questions:
Q: What is your tour policy?
A. We will be hosting quarterly open houses. We are planning our next open house for late January 2020. Once you have attended an open house and joined our wait list you will eligible for a space in our program. We offer tours to families once they have been offered a space in our program.
Q: Do you have any spaces available?
A: We currently have part time space in our Lantern Room, and full time space in our Star Room. (11/15/19) Please email email@example.com for inquiries about our currently open spaces.
Q: Do you offer part time care?
A: We offer childcare from a minimum of two days per week up to five days a week. Parents can drop off or pick up their children at any time during our hours of operation (7:30 am – 6:00 pm); but we do not offer a partial day rate.
Q: Do you offer drop-in care?
A: We offer hourly and daily drop-in for currently enrolled families only. Rates for daily and hourly drop-in fees are listed on our rate sheet. Some families are part time (meaning they attend 2-4 days a week) and they may request a day or part of a day that they do not normally attend for “drop-in” care. Currently enrolled families may contact the office to request drop-in and inquire about availability.
Q: May I come and visit?
A: Yes! You will be able to visit Interlake by signing up for an open house under the “contact” bar. Sign ups are not currently live, but we expect our next open house in late January 2020. We are currently setting this system up, so please allow some time as we iron out all the bugs. If you are looking for care currently, please email firstname.lastname@example.org. If you would like to inquire about future care, please check our enrollment page in December for further updates.
Q: How do I get on your wait list?
A: The first step to getting on our wait list is to attend an open house at our center. You will be able to sign up for an open house through our website. We do not allow families to be on our wait lists without visiting our center; we want to make sure that Interlake is the right program for you and your child. We will endeavor to make appropriate arrangements for out-of-town or international visitors. We add families to the wait list once they have attended an open house, completed a wait list form and submitted a check for the wait list fee.
Q: What is the charge for being on your wait list?
A: We have a wait list fee of $100 (check or cash). This fee will be credited towards the registration fee if you are enrolled at Interlake.
Q: How long is your wait list?
A: The lengths of our wait lists vary according to the room. We usually have predictable spaces available on a regular basis, when currently enrolled children graduate or move up into the next program. Most spaces become available between June and September of each year.
We recommend that you tour as far in advance as you require care as is possible (18 months before you need care to start is ideal). It is a good idea to plan for infant care as soon as you know you are having a child.
Q: How will I know if a space becomes available?
A: We will contact you as soon as a space that suits your needs becomes available; usually about a month in advance of the date you would like care to begin.
Q: Do you offer subsidized tuition options?
A: The City of Seattle helps low and moderate income working families pay for child care for children ages one month to 13 years. Interlake is among the 135 licensed child care centers and homes which contract with the City to provide high-quality and affordable child care.
Q: What are your health policies?
We follow Public Health Guidelines. Click to view our complete Health Policy. Information on the illness exclusion guidelines are found on page 9.
Q: What is your current weather related closure policy?
Updated Snow/Adverse Weather Policy as of December 8, 2010
The board of directors of Interlake has determined that Interlake will return to our previous policy of following the Seattle Public Schools’ (SPS) Ice & Snow Emergency Schedule. If SPS close, start late, or close early so will Interlake. To stay informed of SPS snow closures, check www.seattleschools.org or www.schoolreport.org.
If Seattle Public Schools are on break, the Executive Director will make the decision regarding closures or late openings related to adverse weather conditions. Should Interlake be closed, open late, or close early, the information will be sent to all families and staff via email to reflect that day’s schedule. Interlake staff may call you to apprise you of weather-related closures. For this reason, please ensure that Interlake has current contact information for you and promptly notify the school if your contact information changes.
During the school day, if the building is being flooded (ground water, sewage, debris, etc.) we will close the center. Parents will be called to pick up their children for the day. If the affected areas can be safely cleaned and sanitized in time, the center will open the following day. If a flood occurs overnight, parents will be notified as soon as possible of the closure for the following day. Information regarding the closure due to flooding, will be posted on the doors, website, and sent via email. The outgoing phone message will be changed to reflect the affected day’s schedule by 6:00 am.
During the school day, if a power outage lasts more than 30 minutes, we will close the center. Parents will be called to pick up their children for the day. If the power outage happens overnight and the center is still experiencing an outage at 6:00 am, we will post the closure on the outside doors of the building and note the closure on the outgoing voicemail and the website.
If possible, we will send out an email as well as post an announcement to the website.